Nurturing Mamas Network

Training Institute Policy

Program Fees

The program fees are outlined on the professional trainings page at www.nurturingmamasnetwork.com . Upon completing the form to register, applicants are able to pay for the training via paypal or a debit/credit card of their choosing.

Cancellations

Nurturing Mamas Network will accept cancellations that are provided two weeks before a live event begins. A request to cancel registration to an event must be provided in writing to felicia@nurturingmamasnetwork.com. Nurturing Mamas Network will refund ½ of the registration fee.

Complaints

Nurturing Mamas Network always strives to conduct events, create materials, and provide services according to the codes of ethics and rules of conduct of the professional organizations that empower us to approve and sponsor our continuing education events. NMN will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, CE program and materials content, and in the treatment of those who attend our programs and use our materials. The monitoring and assessment of compliance with these standards will be the responsibility of NMN Director, Felicia Hurst M.S., LPC-S, PMH-C.

If you have a complaint about a presenter, a staff member, provided facilities, or the company as a whole, please follow this procedure:

1. If the complaint is regarding a person, please be prepared to describe them or name them, so that we can be sure to keep your complaint anonymous and take action to correct their future behavior.

2. Where to submit your complaint:

• At an onsite event, you may give your complaint to any staff member you feel safe giving it to (either verbally or in writing.) We guarantee your identity will be kept anonymous, unless you explicitly ask otherwise. If you need follow up, please provide your contact information.

• If you wish to submit your complaint by email, please indicate in the subject line that you are submitting a complaint or grievance. Send it to felicia@nurturingmamasnetwork.com, where it will be received by an office staff member who will keep your identity anonymous, unless you explicitly ask otherwise. If your complaint is about the behavior of office staff, and you wish your identity be kept anonymous from them, please send it to felicia@nurturingmamasnetwork.com .

3. In your complaint, please specify what the source of the complaint was and if there is anything you need us to do to rectify or make up for the problem. While we can’t guarantee that we can always comply with specified requests, these kinds of measures are examples of ways we can fix or make up for the problem: changes to facilities that are within our control, supplying alternate materials that better accommodate specific disabilities, a refund on services, changes to the materials that are the source of the complaint, an apology, simply informing the offending party that they need to change their behavior. Please see our note below about refunds.

4. Please let us know if you need a response to your complaint. While it is difficult to put a time guarantee on our response to a wide variety of possible complaints, we will endeavor to resolve it as quickly as possible. If it is determined that a refund is appropriate, we will ensure that the refund is initiated within 2 business days of the determination.

5. Once your complaint is submitted, we will respond as quickly as possible. We guarantee a response, using the contact information you provide, within 2 business days.

Regardless of what we do to fix it or make it up to you, we will also use your complaint as part of our ongoing process of improving services and facilities.

Accommodations

If you would like accommodation for a disability, please contact felicia@nurturingmamasnetwork.com and we will do our best to accommodate your needs.